Complaints & Feedback | ONAGONE
Have you had a problem with an ONAGONE recovery, vehicle transport, scrap-car collection or automotive parts order? We want to understand what happened and give you a clear response. Use the form below to raise a complaint.
Submit a complaint
Enter your name and email address. In the message box, please include:
- Service or order type: recovery, transport, scrap collection, automotive parts or something else.
- Reference: booking or order number, if available.
- Date: when the service, delivery or problem occurred.
- Vehicle or product: the vehicle registration or relevant item name, only if useful to identify your case.
- What happened: the problem, important dates and any contact you've already had with us or a supplier.
- Resolution requested: what you would like ONAGONE to do next.
Please do not include card numbers, banking credentials, identity documents or other sensitive personal information in the message.
What happens after you submit?
We review the details and respond using the email you provide. If the complaint concerns an automotive parts order supplied by a partner, ONAGONE remains your point of contact for the order and will coordinate with the supplier where required. We may request additional details needed to investigate.
Submitting the form does not automatically cancel an order or booking, initiate a refund or guarantee a particular outcome. Any applicable consumer rights remain unaffected.
Contact us
Alternatively email car@onagone.co.uk with the subject ONAGONE Complaint. If anyone is in immediate danger during a roadside emergency, call 999 instead.
Complaints form
Fill in the form directly below and select Send when finished.