Broken down in Rotherham? What details do you need?

When your car stops unexpectedly, accurate information helps ONAGONE assess a recovery request quickly. This checklist explains what to have ready before submitting the form.

1. Find a safe location

If you are in a live traffic lane or immediate danger call 999. On motorways and fast roads, follow the official road operator's instructions and do not risk your safety taking photos or standing beside the car.

2. Share the exact pickup point

Give the road name, postcode or map location. Landmarks and directions to the vehicle help if the postcode covers a large site, garage or car park.

3. Explain the vehicle problem

Include the registration, make and model, number of passengers and what happened. Mention flat tyres, seized wheels, steering problems, accident damage or whether the vehicle has keys.

4. Choose your destination

Provide the garage or destination address, and disclose any delivery restrictions or appointment requirements.

5. Wait for confirmation

Your online enquiry is not a confirmed dispatch. ONAGONE checks availability, suitability and pricing before contacting you with the next steps.

Request breakdown recovery · Motorway safety advice · Planned transport